Our commitment to your satisfaction with our web services and digital products
30-Day Money-Back Guarantee
At MJ Web Services, we stand behind the quality of our web development services and digital products. If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date of purchase.
Note: This refund policy applies to all our web services and digital products unless otherwise specified at the time of purchase.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 30 days of the original purchase date
- The service or product has not been substantially utilized or customized
- For web development services, work has not progressed beyond the initial planning phase
- For digital products, the product has not been downloaded or accessed
- The request is not related to change of mind after project completion
Important: Custom development work that has progressed beyond the initial planning phase may be subject to partial refunds based on work completed.
Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have been completed and delivered
- Digital products that have been downloaded or accessed
- Custom development work beyond the initial planning stage
- Services where significant resources have been allocated based on client requirements
- Third-party fees or expenses (domain registration, hosting, etc.)
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected]
- Include your order number and the reason for your refund request
- Our team will review your request and respond within 3-5 business days
- If approved, your refund will be processed to your original payment method
Refunds are typically processed within 7-10 business days after approval, though it may take additional time for the funds to appear in your account depending on your financial institution.
Refund Processing
Once your refund is approved:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Refund will appear on your statement |
| PayPal | 3-5 business days | Refunded to your PayPal balance |
| Bank Transfer | 7-14 business days | Depends on your bank’s processing times |
Partial Refunds
In some cases, partial refunds may be granted:
- If only part of the services have been rendered
- If there are issues with specific deliverables but not the entire project
- If the client decides to cancel a project after work has begun
The amount of any partial refund will be determined based on the work completed and resources expended.
Contact Us
If you have any questions about our refund policy, please don’t hesitate to contact us:
Email: [email protected]
Phone: +226 79 122 337
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Policy Updates
MJ Web Services reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to periodically review this page for the latest information on our refund practices.
Last updated: October 15, 2025